Aqua Voice Status - Incident history https://status.withaqua.com Aqua Voice Wed, 13 Aug 2025 15:03:00 +0000 Aqua Desktop timing out Type: Incident Duration: 22 minutes Affected Components: Desktop (Windows), Desktop (macOS) Aug 13, 15:03:00 GMT+0 - Investigating - Aqua Desktop timing out. Aug 13, 15:25:00 GMT+0 - Resolved - This incident has been resolved. Root cause under investigation. Type: Incident

Duration: 22 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>15:03:00</var> GMT+0</small><br><strong>Investigating</strong> - Aqua Desktop timing out..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>15:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Root cause under investigation..</p> ]]> Wed, 13 Aug 2025 15:03:00 +0000 https://status.withaqua.com/incident/cmea8bpvt000yy5ytbxafdkhb https://status.withaqua.com/incident/cmea8bpvt000yy5ytbxafdkhb Users cannot log in Type: Incident Duration: 4 minutes Affected Components: Website, Desktop (Windows), Desktop (macOS) Aug 4, 21:28:12 GMT+0 - Investigating - We are currently investigating this incident. Aug 4, 21:31:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:28:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:31:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 4 Aug 2025 21:28:12 +0000 https://status.withaqua.com/incident/cmdxmgn2g01jkc69k9b6ykhi6 https://status.withaqua.com/incident/cmdxmgn2g01jkc69k9b6ykhi6 Users could not start sessions due to a failed migration. Type: Incident Duration: 10 minutes Affected Components: Desktop (Windows), Desktop (macOS) Jun 21, 02:16:52 GMT+0 - Resolved - This incident has been resolved. A migration failed during one of our deployments. Jun 21, 02:07:01 GMT+0 - Investigating - We are currently investigating this incident. Jun 21, 02:46:44 GMT+0 - Postmortem - After the previous deployment problem, we made a ton of upgrades to ensure deployments wouldn't take down the service for people. More redundancy. Blue-green deployments. More and better tests. That had been working well... but rolling out this batch of changes caused a bunch of database connections to have invalid caches while a migration was applying. That broke auth with a cascade of 'cached plan must not change result type' errors. **Impact** Aqua was totally down for 10 to 15 minutes. **Fixes** No more yolo migrations. Deployment synchronization. Type: Incident

Duration: 10 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>02:16:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. A migration failed during one of our deployments. .</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>02:07:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>02:46:44</var> GMT+0</small><br><strong>Postmortem</strong> - After the previous deployment problem, we made a ton of upgrades to ensure deployments wouldn't take down the service for people. More redundancy. Blue-green deployments. More and better tests. That had been working well... but rolling out this batch of changes caused a bunch of database connections to have invalid caches while a migration was applying. That broke auth with a cascade of 'cached plan must not change result type' errors. **Impact** Aqua was totally down for 10 to 15 minutes. **Fixes** No more yolo migrations. Deployment synchronization..</p> ]]> Sat, 21 Jun 2025 02:07:01 +0000 https://status.withaqua.com/incident/cmc5llv84001xf68tq8y2k3y0 https://status.withaqua.com/incident/cmc5llv84001xf68tq8y2k3y0 Users could not log in while backend changes were applying (~10min) Type: Incident Duration: 6 minutes Affected Components: Website, Desktop (Windows), Desktop (macOS) May 13, 21:18:19 GMT+0 - Resolved - This incident has been resolved. May 13, 21:12:24 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 6 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:18:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:12:24</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Tue, 13 May 2025 21:12:24 +0000 https://status.withaqua.com/incident/cman0cmrx003o9ekllgb24ymt https://status.withaqua.com/incident/cman0cmrx003o9ekllgb24ymt Increased latency on paste Type: Incident Duration: 1 hour and 55 minutes Affected Components: Desktop (Windows), Desktop (macOS) Apr 28, 20:48:15 GMT+0 - Resolved - This incident has been resolved. Apr 28, 18:53:42 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>20:48:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>18:53:42</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Mon, 28 Apr 2025 18:53:42 +0000 https://status.withaqua.com/incident/cma1fshrp002s13zjjj1crtdf https://status.withaqua.com/incident/cma1fshrp002s13zjjj1crtdf