tag:status.withaqua.com,2005:/history Aqua Voice Status - Incident history 2025-08-13T15:03:00.000+00:00 Aqua Voice tag:status.withaqua.com,2005:Incident/cmea8bpvt000yy5ytbxafdkhb 2025-08-13T15:03:00.000+00:00 2025-08-13T15:03:00.000+00:00 Aqua Desktop timing out Type: Incident

Duration: 22 minutes

Affected Components: Desktop (Windows), Desktop (macOS)

Aug 13, 15:03:00 GMT+0
Investigating - Aqua Desktop timing out..

Aug 13, 15:25:00 GMT+0
Resolved - This incident has been resolved. Root cause under investigation..

]]> tag:status.withaqua.com,2005:Incident/cmdxmgn2g01jkc69k9b6ykhi6 2025-08-04T21:28:12.062+00:00 2025-08-04T21:28:12.062+00:00 Users cannot log in Type: Incident

Duration: 4 minutes

Affected Components: Website, Desktop (Windows), Desktop (macOS)

Aug 4, 21:28:12 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 21:31:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.withaqua.com,2005:Incident/cmc5llv84001xf68tq8y2k3y0 2025-06-21T02:07:01.087+00:00 2025-06-21T02:16:52.356+00:00 Users could not start sessions due to a failed migration. Type: Incident

Duration: 10 minutes

Affected Components: Desktop (Windows), Desktop (macOS)

Jun 21, 02:16:52 GMT+0
Resolved - This incident has been resolved. A migration failed during one of our deployments. .

Jun 21, 02:07:01 GMT+0
Investigating - We are currently investigating this incident..

Jun 21, 02:46:44 GMT+0
Postmortem - After the previous deployment problem, we made a ton of upgrades to ensure deployments wouldn't take down the service for people. More redundancy. Blue-green deployments. More and better tests. That had been working well... but rolling out this batch of changes caused a bunch of database connections to have invalid caches while a migration was applying. That broke auth with a cascade of 'cached plan must not change result type' errors. **Impact** Aqua was totally down for 10 to 15 minutes. **Fixes** No more yolo migrations. Deployment synchronization..

]]> tag:status.withaqua.com,2005:Incident/cman0cmrx003o9ekllgb24ymt 2025-05-13T21:12:24.193+00:00 2025-05-13T21:18:19.316+00:00 Users could not log in while backend changes were applying (~10min) Type: Incident

Duration: 6 minutes

Affected Components: Website, Desktop (Windows), Desktop (macOS)

May 13, 21:18:19 GMT+0
Resolved - This incident has been resolved..

May 13, 21:12:24 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.withaqua.com,2005:Incident/cma1fshrp002s13zjjj1crtdf 2025-04-28T18:53:42.968+00:00 2025-04-28T20:48:15.668+00:00 Increased latency on paste Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: Desktop (Windows), Desktop (macOS)

Apr 28, 20:48:15 GMT+0
Resolved - This incident has been resolved..

Apr 28, 18:53:42 GMT+0
Identified - We are continuing to work on a fix for this incident..

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